Return Policy:
Merchandise may be returned for a refund or exchange for 15 days from day of receipt as long as all equipment is still in "as new" condition. A 10% restocking fee will be apply. Shipping costs are not refundable (unless the product is defective

 items must be undamaged and in their original cartons and packaging along with all accessories, documentation, and parts. No wires or pigtails can be cut. The product exterior must be intact and unmarked. The original carton must be in another "shipping" box. No postmarks or labels shall be on the original box. Cable must be unopened (or still on reel).

A Return Merchandise Authorization (RMA) number must be obtained from Williams Electron Inc. prior to the return of any merchandise. An RMA number is only valid for 10 days.

Warrantee:

All products are warranted by Williams Electron Inc.  for 1 year from date of purchase, except for Clearance items which are warranted for 30 days. If a product is defective we will repair or replace it. The customer is responsible for the shipping to send the product to us. We will cover the freight to return the product back to the customer.

The following situations void the product warranty: Opening the housing of any camera with a fixed lens. Cutting the connectors off any equipment. Adding 3^rd party software to a DVR without prior approval from our technical support department. Damage caused by the fault of the installer or customer (for example dropping or breaking the product, improper voltage, or improper installation). We will not warranty any used cable.
 

Shipping:
We ship UPS - Ship rates will be automatically calculated when you place your order.