HAVE YOU CONVERTED YOUR
PHONE LINE TO A DIGITAL SUBSCRIBER LINE (DSL) OR OTHER HIGH SPEED LINE?
Converting your phone line to a digital subscriber line (DSL) service or other
high speed data line could affect the ability of a home security system to
transmit alarm signals. If you have switched to DSL or another high speed line
service, you should immediately test the transmission of the Williams
Electronics system by following the Williams Electron User Manual or User
Video.
PLEASE DO NOT TEST THE SYSTEM BY INTENTIONALLY SETTING
OFF THE ALARM.
If you have any questions or problems, please contact
Williams Electron. Voice over Internet Protocol (VoIP) is a
technology that converts the voice signal from
your telephone into a digital signal that travels via the
internet.
Installation of VoIP hardware may disrupt the communication of the
security system with the Williams Electron®
Monitoring Center.
If you install VoIP or digital phone service, it is essential that you call
Williams Electron Home Security® immediately at (888)-854-0213 to
determine whether a service call is necessary.
In the majority of cases, a Williams Electron® technician
can enable the system to send alarm signals on
VoIP. Williams Electronics Home Security® believes that it is in the
best position possible to work with VoIP, but there will likely be a reduction
in alarm communication reliability and performance. If you are considering using
VOIP digital phone service, please be Aware of the following if you lose
power, the security system will not send a signal to the Williams Electron
Monitoring Center. Your premises, rather than a telephone company central
office, will power communications.
If you change your telephone number, it is important that you immediately advise
Williams Electron so that we may update your account with accurate contact
information. If the Williams Electron
system has a line cut feature, it may NOT sound the alarm if the communication
line on the outside of your premises is cut. The alarm panel checks the
telephone line for voltage range that is supplied by your telephone company.
Certain characteristics of VOIP may lower the voltage. On the average, the
internet experiences more service outages than regular phone lines. The
Williams Electron system cannot communicate during these outages. Williams
Electron may lose the ability to download software changes to the alarm
system and a changeable service appointment may need to be scheduled instead.
Any changes or upgrades made to
your VOIP service could impact the ability of the security system to transmit
signals you should always retest the system after any upgrades to your VOIP
service to verify that the alarm system is working properly.
Even though the system tested successfully, subsequent technical changes by your
phone service provider could impact the Williams Electron®
system’s ability to communicate.
As an
alternative, we strongly encourage you to maintain a basic landline
telephone
service for the Williams Electron system, while retaining your VOIP or
digital phone service for voice communications.
WILLIAMS
ELECTRON INC.
